Shipping, Returns, Warranty Information, Privacy

Shipping

The majority of orders are shipped the same day via UPS, USPS, FedEx or SpeeDee, provided the order is received before Noon, Central Standard Time, Monday through Friday. Please expect 1-5 days for delivery depending on your location. Orders received past Noon Central Standard Time, Monday through Friday, may still ship the same day. Orders placed on Weekends and Holidays typically will ship the following business day.

 

Most hubcap and center cap orders will be shipped the same day they are ordered. On heavy volume days, some orders may have to wait for the following business day. Expect approximately 1-5 business days for delivery.

Shipping Locations

Hubcap Haven Auto Wheel and Trim has wheel facilities located in 15 states. Hubcap Haven Auto Wheel and Trim does not stock every wheel, for every make/model, in every location at all times. Our staff will try to ship from the warehouse closest to the customer. Wheel sales are considered top priority due to the critical nature of the product. Hubcap Haven Auto Wheel and Trim will make every effort necessary to get the product to our customer as quickly as possible.

 

Order Tracking

Hubcap Haven Auto Wheel and Trim sends an automated email via (UPS, USPS, FedEx or SpeeDee) once an order has shipped. This information will be sent to the e-mail address provided by the customer. If you don't receive a tracking number or have trouble tracking your order, please call us toll free at (877) 482-4283 or email us at wheels@hubcaphaven.com and we can assist you with specific questions in regards to tracking your order.

 

Please call us toll free at (877) 482-4283 and we can assist you with specific questions in regards to tracing your order.

 

Returns

Hubcap Haven Auto Wheel and Trim makes returns easy. We realize ordering online is often difficult and mistakes can happen. Although Hubcap Haven Auto Wheel and Trim incurs significant packaging and shipping costs, our customer comes first. For this reason, we do not charge restocking fees*. If the customer is not satisfied with his/her product or the product was ordered incorrectly, a restocking fee will not be charged provided:

 

  • The Product has not been used or damaged.
  • The Customer requested an RA Number.
  • The Product is returned within 14 days.

Note: No returns or exchanges are allowed on merchandise after 30 days.

 

Please keep in mind, the customer is responsible for return shipping costs in the event the customer makes a mistake in ordering. We encourage the customer to ensure they are ordering correct and compatible products, if the customer is unsure, we ask that the customer contact us toll free at (877) 482-4283 or wheels@hubcaphaven.com to discuss the specifics.

 

All orders should be inspected once they are received. Make sure the product is intact and not damaged, the correct size has been received, and the customer received the correct item(s). Before mounting wheels, make sure they are the wheel(s) ordered and in the finish ordered. In addition, ensure center cap(s) fit the wheel(s), make sure wheel(s) fits over hubs, and have the wheel(s) spun before mounting tires to ensure the wheel(s) are within tolerances. Wheels cannot be returned once a tire is mounted.

 

Return shipping costs are the responsibility of the customer unless Hubcap Haven Auto Wheel and Trim sends a product that is damaged, or the product is not what the customer ordered. Expedited shipping costs (Next Day, 2 Day or 3 Day) are NOT considered part of the original purchase price and will not be refunded regardless of the party at fault. Hubcap Haven Auto Wheel and Trim is not responsible for costs associated with mounting or dismounting tires, nor is Hubcap Haven Auto Wheel and Trim responsible for damage to vehicles that may be perceived to have been a result of a product purchased from Hubcap Haven Auto Wheel and Trim.

 

Note: Because Hubcap Haven Auto Wheel and Trim staff cannot inspect the customers vehicle, it is the responsibility of the customer to ensure the product that is being ordered will fit his/her vehicle. When in doubt or for questions, please contact Hubcap Haven Auto Wheel and Trim to discuss your specific needs.

 

*Please Note: Hubcap Haven Auto Wheel and Trim requires the customer to cooperate with us on all returns. In addition, a return authorization number is required on all returns. If the customer wishes to return an item, call (877) 482-4283 or e-mail Hubcap Haven Auto Wheel and Trim at wheels@hubcaphaven.com to obtain a return authorization number. All orders without return authorization numbers will be assessed a 25% restocking fee. Any order in which a customer refuses delivery of an item will also be assessed a 25% restocking fee on the original purchase price.

 

Warranty Information

All products are guaranteed to be intact, functional and free of damage. Used wheels and center caps will show some wear but are guaranteed to be functional.

Wheel Structural Warranty:

All wheel(s) from Hubcap Haven Auto Wheel and Trim, whether the customer purchases new or used, are guaranteed to be round, true, balanceable and structurally sound. Once a tire is mounted to the wheel(s) and the product is used, we cannot warranty the wheel structurally from that point as we cannot control driving habits, road conditions, etc.

Wheel Cosmetic Warranty:

Hubcap Haven Auto Wheel and Trim offers a Manufacturer's Limited Lifetime Cosmetic Warranty on reconditioned and replica Aluminum wheels ONLY. We will warranty our Aluminum wheels to be free from defects in manufacturing and materials and will replace or recondition a wheel that is deemed to be defective for the life of the wheel. Liability of Hubcap Haven Auto Wheel and Trim under this warranty is limited to repair or replacement of the defective part.

 

Hubcap Haven Auto Wheel and Trim is not responsible for damage caused by abuse, incorrect installation, modification, shipping, accidents or normal wear; nor is Hubcap Haven Auto Wheel and Trim responsible for labor charges, inconvenience or other expenses related to installation or use of our products whether purchased from us or an independent reseller.

Exceptions To Wheel Cosmetic Warranty:

Hubcap Haven Auto Wheel and Trim does not warranty wheels that have or have had wheel weights mounted to the face of the wheel or on the outside facing outer edge of the wheel. Hubcap Haven Auto Wheel and Trim cannot warranty corrosion that is the result of normal wear or neglect.

 

Steel wheels come with a 30 day Cosmetic Warranty. Hubcap Haven Auto Wheel and Trim DOES NOT warranty Chrome Clad wheels beyond our Structural Warranty. Chrome Plated wheels receive a Cosmetic Warranty for a period of one year. Hubcap Haven Auto Wheel and Trim DOES NOT offer a Cosmetic Warranty on Used wheels and rims. 

 

Website Security

Any information collected through this site is intended to be used for this transaction only. Your personal information is secured via SSL (Secure Socket Layer) Technology.

 

Privacy Policy

Hubcap Haven Auto Wheel and Trim respects your privacy. Therefore we never share or sell your personal information with any third parties.